Synergy Dispute Resolutions - Client Evaluation Form

Thank you for selecting Synergy Dispute Resolutions to assist you in mediating or arbitrating your dispute. Because we strive to offer the highest quality ADR services to our clients, we would appreciate receiving feedback from you regarding our performance.

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Please use the following rate scale to determine a rating for each applicable category. Under the “Comments” section, please discuss specifically areas of strength or weakness.

CASE ADMINISTRATION:

Scheduled in a timely manner
Scheduled at a date, time and location convenient to parties

MEDIATOR’S PERFORMANCE:

Provided welcome and opening comments
Explained mediation process
Established and maintained control of mediation
Listened attentively and actively
Understood and clarified the issues
Accurately and briefly summarized information and concerns
Helped parties understand one another’s position
Balanced time and focus between parties
Identified common ground
Helped parties generate and analyze options for settlement
Facilitated negotiation and bargaining
Drafted agreement that addressed all issues

ARBIRATOR’S PERFORMANCE:

Provided opening comments
Explained arbitration process
Established and maintained control of arbitration
Listened attentively and actively
Understood issues in the case
Treated parties with dignity
Remained impartial throughout proceedings
Did not interfere with parties’ presentation of case
Decision rendered in a timely fashion
Provided parties with an efficient and cost-effective alternative to litigation

Comments about your ADR experience: